Grievance Redressal

How to raise a complaint

Start at Level 1. If you are not satisfied with the response, or do not hear back within the time shown, move to the next level.

  1. Client servicing

    First point of contact for all service requests and complaints

    support@cifinserv.com +91 70431 62170

    Acknowledged within 2 working days. Escalate to Level 2 if unresolved after 7 working days.

  2. Manan Chirag Shah, Partner

    For complaints not resolved at Level 1

    manan@cifinserv.com +91 99799 71833

    Escalate to Level 3 if unresolved after 7 working days.

  3. Chirag Sureshbhai Shah, Grievance Redressal Officer

    Managing Partner and designated Grievance Redressal Officer

    chirag1963@yahoo.com +91 98253 92544

    We aim to resolve every complaint within 21 calendar days of first receipt.

What to include

  • Your name, registered mobile number and email
  • Folio number or PAN, and the scheme name if relevant
  • What happened, with dates
  • Copies of any supporting documents or messages
Email a complaint

If you are still not satisfied

You may also take your complaint outside our firm:

  • To the Asset Management Company (AMC) of the scheme you invested in, through its investor service contacts.
  • On SEBI's complaint portal, SCORES, after first approaching us or the AMC.
  • Through online conciliation and arbitration on the Smart ODR portal, if the matter is not resolved through the steps above.

Chirag Investcare Finserv LLP, Alkapuri, Vadodara, Gujarat. LLPIN ACJ-5392.

AMFI Registered Mutual Fund Distributor and SIF Distributor, ARN-315392. We distribute mutual fund products and do not provide investment advice.

Mutual fund investments are subject to market risks. Read all scheme-related documents carefully.

Last updated: September 2026